TERMS AND CONDITIONS:

This document outlines the rights and responsibilities that you have with regard to the authority of AKTIVATE Yoga & Wellbeing of 9A, 64-86 Beresford Road, Lilydale 3140, to directly debit your nominated bank account or credit card for any instalments or fees due by you under the terms and conditions of the Contract and Service Agreement, the terms of which are stated below. Should you have queries regarding your Contract or this Direct Debit Request form you should in the first instance contact AKTIVATE Yoga & Wellbeing on phone (03) 8488 9358.

HEALTH DISCLAIMER: You acknowledge that it is your responsibility to ensure you are medically fit to participate. You agree to inform the teacher and/or facilitator of any injuries, conditions, or pregnancies prior to class

MEMBERSHIPS: Ongoing weekly memberships of
$25, 1 Class a Week - Discontinued from 1/1/2026
$30, 2 Class a Week and
$35 Unlimited Memberships will be active for a minimum of 12 Weeks and continue unless AKTIVATE Yoga & Wellbeing are notified via email only to accounts@aktivateyogawellbeing.com.au of a cancellation request.
Cancellation of Membership prior to the minimum 12 week term will incur a cancellation fee of 50% of the remaining term fee. The cancellation fee represents a genuine pre-estimate of administrative and scheduling costs incurred by early termination. Cancellation fee will need to be paid prior to pass cancellation.   

CLASS PASSES:
5 Class pass is valid for 2 Months
10 Class Pass is Valid for 4 Months
20 Class Pass is Valid for 6 Months
All passes are to be paid in full upfront and are non-refundable except as required by Australian Consumer Law. Unused passes on expired passes will be forfeited at the time of expiry, without carry over.

INTRODUCTORY TRIAL PASSES:
21 Day Introductory Trial Passes are available for one time purchases and only for first time visitors to the studio. Falsified or duplicated profiles with alternative names, email addresses or phone numbers will result in AKTIVATE Yoga & Wellbeing cancelling the pass with full refund. 21 Days commenced from the first attended class.
21 Day Introductory Trial Passes are not eligible for suspension. 

PAYMENTS: Weekly Memberships: By registering for a Membership you agree that AKTIVATE Yoga & Wellbeing payments are processed via Stripe in accordance with their terms and will debit your nominated account for the amount in advance as agreed by you by accepting these Terms & Conditions, or any amendment to the amount of payment that is accepted by you. 5, 10 & 20 Class Passes and 6 Month Passes can be purchased via the website or in studio via eftpos or cash. Class Passes are non-refundable except as required by Australian Consumer Law except as required by Australian Consumer Law except as required by Australian Consumer Law.

MEMBERSHIP SUSPENSION: Weekly Membership passes and payments can be suspended up to a total of 2 weeks in a 6 month period, with a minimum suspension of 1 week. This request must and only be lodged with a start and end date of the suspension with at least 14 days notice of your suspension date, by only emailing accounts@aktivateyogawellbeing.com.au. Additional holds within the 6 months can be purchased for $15 per week.
21 Day Introductory Trial Passes are not eligible for Suspension. 

MEMBERSHIP 50% OFF FIRST MONTH: 2 Class a Week Memberships will have payments for weeks 2 & 3 of their Membership waived by AKTIVATE Yoga & Wellbeing. Unlimited Memberships will have their second Payment for weeks 3 & 4 Waived. 

MEMBERSHIP 20% OFF STUDIO RUN WORKSHOP DISCOUNT: Studio Run Workshop are workshops run by AKTIVATE Yoga & Wellbeing Teachers and Co-Collaborators.
Excluded from 20% Discounts are Reiki Level 2 Training, Reiki Level 3A Training, Reiki Mastership Training and Retreats. 

MEMBERSHIP 50% OFF FIRST REIKI: This discount is valid for first time Reiki clients at AKTIVATE Yoga & Wellbeing and to be used within 3 months of your active Membership or 6 month pass starting, which is the first class attended on Membership or 6 month pass.

MEMBERSHIP BRING A FRIEND FREE: 2 class a week and unlimited members may bring a friend to a class free of charge each month. Friend Free passes are only available to people who have never practised at AKTIVATE Yoga & Wellbeing before. Friend Free attendees are required to register and book via PunchPass website or app. 

1 & 2 CLASS A WEEK MEMBERSHIPS PASS CARRY OVER: Weekly Classes not used in 1 or 2 class a Week memberships will be carried over for a maximum of 7 days, without further not accruing. The maximum passes in a week on a 1 Class a Week Membership will be 2. The maximum passes a week on a 2 Class a Week Membership will be 4. 
Class passes are forfeited by Membership holder if not used during the allocated week or 7 day carry over period. 

CLASS PASS SUSPENSION: Class Pass Holders* can suspend their passes by request which must be lodged with at least 14 days notice of your suspension date, by emailing accounts@aktivateyogawellbeing.com.au. Additional weeks can be purchased for $15 per week
Additional weeks can be purchased for $15
5 Class Pass allows for 2 Week Suspension
10 Class Pass allows for 2 Week Suspension
20 Class Pass allows for 2 Week Suspension
6 Month Pass allows 6 Week Suspension

*21 Day Introductory Trial Passes are not eligible for Suspension.

1 CLASS A WEEK MEMBERSHIP - DISCONTINUED: From 1/1/2026 the 1 Class A Week Membership has been discontinued. AKTIVATE Yoga & Wellbeing will continue to honour active 1 Class a Week Memberships and terms prior to 1/1/2026.

TIMETABLE: 
Classes are subject to change or cancel without notice.
Teachers are subject to change without notice. 
Printed or Images of timetable on flyers, in studio, on website, in emails, on social media or any other platform are for example purposes only.
The live timetable on the website and booking platform PunchPass will always override any printed or broadcasted timetable images displayed. 

PUBLIC HOLIDAY AND HOLIDAY SEASON: Classes either side of and on the day of any public holidays and across the months of December & January at AKTIVATE Yoga & Wellbeing may have a slightly reduced timetable. Reduced timetables do not constitute suspension of services but reflect seasonal programming. It is the responsibility of the Membership and pass holders to suspend their Membership during this period. Pre booking into classes via PunchPass is advised and will allow AKTIVATE Yoga & Wellbeing to notify you of any last minute cancellation. 

BOOKING CLASSES: It is compulsory to pre-book classes via the PunchPass website or app. In instances a class is cancelled last minute, AKTIVATE Yoga & Wellbeing will email and sms those registered for class. 

MINORS:  Children under the age of 18 are not permitted to practice public scheduled classes or workshops unless it is a specific/specialised Kids/Teen classes or advertised otherwise. Children and pets cannot be left unattended in the reception area for any reason at any time

STUDIO ETIQUETTE
Bookings Essential - Please book into class online via this website through PunchPass booking.
Classes are 60 minutes with no late entry or leaving prior to the end of class. 
The studio doors open 15 Minutes prior to the scheduled class time.
Please respect your peers and keep talking/chatter out of the studio space and in the reception area only.
Please arrive at least 10 minutes prior to the listed start time for classes, workshops, courses and Reiki sessions.
Late entry to classes, workshops, and events is not permitted. The front door to the studio will be locked at the listed time of classes, workshops, courses for safety and security - NO EXCEPTION.
Leaving your Yoga Mat at AKTIVATE Yoga & Wellbeing is your own at your own risk and responsibility. A tag with your name on your mat is recommended and fully the mat owners responsibility.

CANCELLATION: Membership holders may cancel their Contract by contacting AKTIVATE Yoga & Wellbeing in writing to accounts@aktivateyogawellbeing.com.au at least 14 days prior to your next direct debit. AKTIVATE Yoga & Wellbeing reserve the right to cancel this arrangement if two or more drawings are returned unpaid by your nominated Financial Institution and an alternate payment method has not been arranged by emailing accounts@aktivateyogawellbeing.com.au. Should your payment be dishonoured, your bank may charge you a dishonour fee, and your Membership will lapse until payment is received.

INCREASE IN FEES AND CHANGE OF TERMS: AKTIVATE Yoga & Wellbeing may at anytime upon sending written correspondence to your email address give you at least 14 days notice of any changes to fees or change of terms. If you have any questions on any proposed changes, please contact AKTIVATE Yoga & Wellbeing accounts@aktivateyogawellbeing.com.au

COMPLAINTS OR DISPUTES: All complaints or disputes regarding a direct debit payment, studio or class operations or anything else concerning your experience with AKTIVATE Yoga & Wellbeing can directed to Tonia Corrone by telephone 0400 536 040 or email accounts@aktivateyogawellbeing.com.au. If a dispute cannot be resolved directly, both parties agree to attempt resolution in good faith before seeking external remedies.

ENTITLEMENT: By purchasing any passes, memberships or you are agreeing to be bound by the rules and conditions of the Establishment. The Management at AKTIVATE Yoga & Wellbeing reserves the right to cancel the rights of any member not complying with the conditions of Membership or rules of the Establishment at any time. Our services are provided to adults over the age of eighteen (18) years. By proceeding to purchase through our website, you acknowledge that you are 18+ years of age. Proof of age may be requested by AKTIVATE Yoga & Welling staff.

PRIVACY: AKTIVATE Yoga & Wellbeing acknowledges and respects the privacy of individuals. The information that is being collected on this document is for the purposes of processing your Membership and financial institution payments if applicable. You will receive communications from AKTIVATE Yoga & Wellbeing from time to time to update you on items relating to your membership. You have the right to access and alter personal information protecting yourself in accordance with the Commonwealth Privacy Act (Amended 2001)..

LIABILITY: Participation in yoga, movement, meditation, Reiki, and wellbeing services involves inherent physical and mental risks. You acknowledge and accept that participation is undertaken at your own risk.
To the extent permitted by law, AKTIVATE Yoga & Wellbeing is not liable for any injury, loss, damage, or expense suffered by you as a result of participation in our services, except where such loss is caused by our failure to exercise reasonable care and skill.
You are responsible for ensuring that you are medically fit to participate and for informing your teacher of any injuries, medical conditions, or pregnancy prior to participating in classes or sessions. Nothing in these Terms excludes, restricts or modifies any consumer rights under the Australian Consumer Law.